Shipping & Returns

Shipping Policy

  • All packages are shipped through the U.S. Postal Service.

  • Packages will be shipped within 1-3 business days.  We will reach out to you if shipping will be delayed.

  • We reserve the right to adjust the final cost of shipping and handling based on extra costs incurred.

 

Stolen Packages

We are not able to offer refunds on stolen packages. When purchasing, you must enter a shipping address that is safe to receive packages from the United States Post Office. 

Pottery Shipped wit

Return & Exchange Policy

If you are not happy with your purchase for any reason, please e-mail us.  We appreciate all feedback and will do our best to work with you to find a satisfactory resolution.

Due to the nature of most of our inventory returns and exchanges will be handled on a case by case basis.  If a return or exchange is to be made all items must be returned in a salable condition.

Digital and Print patterns are non-returnable. 

If a pattern or kit is missing a component please contact us and we will get the missing component sent to you.

If you feel the item you purchased is defective or is not what you expected please e-mail us and we will work with you to find a satisfactory resolution.

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